Iocasino FAQ — your questions answered, right here

Signing up at iocasino is quick and easy — the entire process takes no more than 2–3 minutes. Here's what you'll need:

• An active Bangladeshi mobile number (for OTP verification)
• An email address (One account per email address)
• Full Name & Date of Birth (Must be 18 years of age or older)
• A strong password (Minimum 8 characters)

On the registration page fill in the form, enter the OTP sent to your mobile — and your iocasino account is ready. You'll receive a 100% welcome bonus on your first deposit. Please note: each person may only open one account — duplicate accounts will be closed.

At iocasino, payout times vary slightly depending on the type of win:

• Slots & Casino game winnings: Winnings are credited to your balance instantly — within seconds of the result being confirmed.
• Sports Bet Winnings (Pre-match): Within 5–15 minutes of the match ending and the result being officially confirmed.
• Live Bet Winnings: Instantly — usually during the match or within 2–5 minutes of it ending.
• Welcome & Reload Bonus: The bonus is credited to your balance immediately upon deposit.
• Weekly Cashback: Every Monday by 10:00 AM.

If your balance is delayed for any reason, wait 30 minutes, then contact support — have your transaction ID ready.

The iocasino app is not available directly on the Google Play Store or Apple App Store — due to the platforms' own restrictions on gaming apps. However, downloading the official iocasino app is straightforward:

• Android users: iocasino app page go there and download the APK file. Before installing, enable "Unknown sources" under your phone's Settings > Security — disable it again once installation is complete.
• iPhone (iOS) users: Open iocasino.ws in Safari, tap the "Share" icon, then select "Add to Home Screen" — it will install as a PWA and work just like a native app.

The app is only 28 MB. Once installed, log in with your existing iocasino account.

KYC (Know Your Customer) is a security process to verify your identity. KYC is not required for small withdrawals, however For withdrawals above ৳5,000 or a cumulative total exceeding ৳20,000 per month KYC verification is a one-time process.

Required documents:

• National ID Card (NID) — clear photos of the front and back. Or a photo of your passport's information page.
• Selfie — A clear photo of you holding your NID (recent, with your face clearly visible).
• Payment Method Verification — Your bKash/Nagad number must match the name registered on your account.

After documents are submitted, typically Within 2–24 hours Verification is complete. Once KYC is done, you won't need to go through it again.

To participate at iocasino Minimum age: 18 years — This applies strictly without exception. This policy is a condition of the international gaming licence and is part of responsible gaming.

Date of birth is verified at registration. Age is checked again during the KYC process using your NID. Any account found to belong to someone under 18 will be closed and the balance refunded.

If you have young children at home, use device lock and never leave your device logged in unattended. For more details, visit our Responsible Gaming View the page.

Placing an accumulator or parlay bet on iocasino is simple — and it can pay out far more than individual single bets. Here's how:

• Log in and Bet Go to the section.
• Open your first match and click on your preferred odds/market — it will be added to your Bet Slip.
• Then open the second and third matches and continue adding odds the same way.
• Once all your selections are added to the bet slip, the "Accumulator" tab will activate automatically.
• Enter your stake amount to see the potential total payout.
• Click the "Confirm Bet" button.

Important: iocasino allows accumulator bets of up to 20 selections. All selections must win — if even one loses, the entire bet is void.

iocasino displays odds in decimal format — it's easy to understand and the most popular format in Bangladesh.

How the calculation works: Total Payout = Stake Amount × Odds

Example: You place a ৳100 bet on the "Bangladesh to win" market at odds of 2.10.

• If you win, you receive: ৳100 × 2.10 = ৳210 (Including the original ৳100)
• Net profit: ৳210 − ৳100 = ৳110

The higher the odds, the lower the chance of winning — but the greater the reward. Odds of 1.01 mean an almost certain outcome, but minimal profit. Odds of 5.00 mean a lower chance of winning, but you get back 5× your stake. iocasino also offers American and fractional odds formats — you can switch between them in Settings.