General Provisions & Introduction
Iocasino (including bundles.iocasino.ws, its subdomains, and mobile app) is an online gaming platform operating under an international gaming licence. By accessing or using this platform, you agree to be bound by all of the terms and conditions set out below.
You must be 18 years of age or older to use iocasino's services. Access from any country or region where online gaming is prohibited by law is not permitted. Violating this rule will result in account closure and potential forfeiture of any associated winnings.
Important: While these terms are written in Bangla, iocasino's official legal documents are in English. In the event of any dispute, the English version shall be considered final. However, this Bangla version is sufficient for everyday use.
Iocasino is intended for entertainment purposes only. We discourage using this platform as a source of income. Gambling always carries the risk of financial loss.
Account Registration & Verification
To open an account with iocasino, the following conditions must be met:
- Must be 18 years of age or older (verifiable)
- A valid mobile number and email address are required
- Each individual may operate one account only
- All information provided on your account must be truthful and accurate.
- Sharing your account with or allowing others to use it is strictly prohibited
For large withdrawals, iocasino may request KYC (Know Your Customer) verification. You will be asked to submit a copy of your national ID or passport. This is a legally required process designed to prevent fraud and money laundering.
Warning: Registering with false or someone else's information will result in forfeiture of all winnings and permanent account closure.
Deposits, Withdrawals & Payment Policy
Iocasino currently supports all major mobile banking methods available in Bangladesh:
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| BKash | ৳50 | ৳200 | 1–3 minutes |
| Nagad | ৳50 | ৳200 | 1–3 minutes |
| Rocket | ৳100 | ৳200 | 5–15 minutes |
| Bank Transfer | ৳5,000 | ৳5,000 | 3–24 hours |
- Deposits are typically instant — if a deposit fails, a full refund is automatically issued within 30 minutes
- Account verification must be completed before withdrawals can be processed
- iocasino charges no withdrawal fees; however, your payment provider's own charges may apply.
- Winnings derived from a bonus are subject to wagering requirements before withdrawal.
- It is recommended to use the same payment method for both deposits and withdrawals — using a different method may require additional verification.
Iocasino has set a maximum daily withdrawal limit — ৳50,000 for standard members, with a separate (higher) limit applicable for VIP members.
Bonus & Promotion Terms
Iocasino offers several types of bonuses. Each bonus comes with its own terms, which you should read carefully before use:
- Welcome Bonus: Up to 100% on your first deposit. Wagering requirement: 20–30x the bonus amount.
- Reload Bonus: Weekly offer; separate terms apply.
- Free Spins: On select slot games, the maximum win is capped at ৳5,000.
- Cashback: Get a portion of your weekly losses back, with no wagering requirements
- Bonuses are generally valid for 7–30 days. Any unused bonus will be forfeited once it expires
- Each bonus offer can only be claimed once per device, IP address, or household
Wagering Example: A ৳1,000 bonus with 30× wagering means you must place a total of ৳30,000 in bets before any winnings from the bonus can be withdrawn.
Gaming Rules & Fair Play Guarantee
All games at iocasino use iTech Labs-certified RNG (Random Number Generator) technology, ensuring every outcome is entirely random and cannot be influenced by anyone.
- The RTP (Return to Player) for every game is clearly stated in the game description
- Transactions that occur due to a technical error will be considered void.
- All cards and spins in Live Dealer games are verifiable via the live video feed.
- The outcome of any game interrupted by a software or connection error will be determined based on the server logs.
Once confirmed, bets placed on Sports Betting cannot be changed or cancelled — however, if the cash-out feature is available, you may cash out within the designated time window. iocasino reserves the right to void any bets placed on odds that were published in error.
Prohibited Activities & Fraud Policy
Iocasino strictly prohibits the following activities. Any single violation will result in permanent account closure and possible forfeiture of all funds:
- Creating multiple accounts to exploit bonus offers
- Using bots or automated software to play games
- Using the platform for money laundering purposes
- Collusion or coordinating with other players to gain an unfair advantage
- Deliberately exploiting incorrect odds or system errors
- Filing a chargeback or payment dispute in bad faith
Note: iocasino has an active fraud detection team that continuously monitors for suspicious activity. Accounts under suspicion may be temporarily suspended pending investigation.
Account Suspension & Closure Policy
Iocasino reserves the right to suspend or permanently close an account for any of the following reasons:
- If Evidence of a Violation Is Found
- Failure to pass KYC verification or submission of false information
- At the player's own request (self-exclusion)
- Due to extended inactivity (no transactions for 24 months)
Players will have 30 days from account closure to withdraw their remaining balance, unless the closure is due to financial irregularities. No maintenance fees are charged on long-inactive accounts — balances remain intact.
Responsible Gaming Policy
Iocasino believes every player has the right to enjoy gaming safely. To support this, we offer the following:
- Set daily, weekly, or monthly deposit limits
- Self-exclusion for a set period (3 months to 5 years)
- Loss limit setting feature
- Reality check — periodic reminders of how long you've been playing
If a player feels that gaming is no longer within their control, they should immediately Responsible Gaming Visit the page or contact support@iocasino.ws. iocasino guarantees complete confidentiality in all such matters.
Data Collection & Privacy
Information iocasino collects about you is used solely to improve our services and meet legal obligations. Your personal data is never sold to third parties.
- Your name, address, and contact details are used for account verification purposes.
- Gaming history is used for responsible gaming monitoring
- Payment details are processed directly through your payment provider — iocasino does not store card numbers.
- Cookies are used solely to enhance your platform experience.
For more details, visit our Privacy Policy Please read the page.
Dispute Resolution Process
If you have a dispute or complaint, please follow the steps below:
- Step One: Contact us via Live Chat or at support@iocasino.ws. Most issues are resolved within 24 hours.
- Step Two: If the issue remains unresolved, submit a detailed written complaint to iocasino's disputes department.
- Step Three: If either party remains unsatisfied, the matter may be escalated to iocasino's licensing authority.
Our Commitment: iocasino takes every complaint seriously. All complaints are kept on written record, and players are kept informed of the progress toward resolution.
Right to Amend Terms
Iocasino reserves the right to modify, revise, or update these Terms & Conditions at any time. When changes are made:
- Notification will be provided 7–14 days in advance for any significant changes
- Notifications will be sent via email or an on-platform banner.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated terms
- If you do not agree to the updated terms, you may request to close your account
The most current version of these terms is always available on this page of the iocasino website. Previous versions can be requested by email.
FAQ
Frequently Asked Questions