Introduction & Scope
This Privacy Policy applies to the iocasino website, mobile app, and all digital services. By using the iocasino platform, you consent to the collection and processing of data as described in this policy.
Iocasino believes privacy is a fundamental right for every user. We comply with GDPR (General Data Protection Regulation) and applicable international data protection laws. We exercise the highest level of care in storing and processing the personal data of players from Bangladesh.
In brief: iocasino collects your data solely to provide services and meet legal obligations. Your data is never sold.
What Information We Collect
Iocasino collects different types of information through various means. Full details are provided in the table below:
| Data Type | What's Included | Collection Point |
|---|---|---|
| Identity Information | Name, date of birth, nationality, address | Registration & KYC |
| Contact Information | Mobile number, email | Registration |
| Payment Information | BKash/Nagad number, transaction ID | Each Transaction |
| Device Information | IP address, browser, OS, device ID | On every visit |
| Gaming Data | Bet history, game logs, wins/losses | Each Game Session |
| KYC Documents | National ID / Passport copy | Verification Timeframe |
Iocasino will never ask for or store your bKash PIN, bank password, or card CVV. If anyone requests this information in iocasino's name, it is a fraudulent attempt.
Purpose of Data Use
Iocasino uses your data solely for the following purposes:
- To create and manage your account
- To process payments and verify transactions
- To prevent fraud and money laundering (AML/KYC)
- To provide customer support
- To monitor responsible gaming
- To fulfil legal obligations and meet regulatory reporting requirements
- For platform security and technical improvement (as anonymized data)
- Never used for third-party advertising or marketing without your consent
Iocasino may occasionally send you emails or SMS messages about new offers or promotions — only with your consent. You can opt out of these marketing messages at any time.
Who Your Data May Be Shared With
Iocasino never sells your data. It may only be shared in the limited circumstances below:
- Payment Providers: bKash, Nagad, Rocket — only the information necessary to complete the transaction
- Game Providers: Evolution, Pragmatic Play, etc. — minimum data required to run games (anonymous user ID)
- Regulatory Authority: When licensing authorities request information for legal compliance purposes
- Law Enforcement: Under court order or government directive
- Advertisers or marketers — never
- Data brokers or data resellers — never
Important: In the event of a business transfer or merger, iocasino will notify you before any data is transferred and give you the option to delete your account.
Cookies & Tracking Technologies
Iocasino uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login session, security | Deleted at end of session |
| Functionality | Language preference, layout | 1 Year |
| Analytics | Visit Statistics (Anonymous) | 30 days |
Iocasino never uses third-party advertising tracking cookies. Analytics cookie data is fully anonymized — no personal identity is attached. You can disable cookies at any time through your browser settings, though disabling essential cookies may affect login functionality.
Data Retention Period
Iocasino does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Active account data: retained for as long as the account remains active
- Transaction history: retained for 5 years for legal compliance (AML obligations)
- KYC documents: 3 years after account closure
- Support chat logs: 1 year
- Marketing preferences: deleted immediately upon withdrawal of consent
Once the retention period expires, your data is securely deleted or anonymized. Anonymized data may be used for service improvement research — but it cannot be traced back to any individual.
Your Data Rights
As an iocasino player, you have the following rights over your own data:
Right of Access
You may request a full copy of all information iocasino holds about you.
Right to Correction
To correct inaccurate or incomplete information, please submit a request to support.
Right to Erasure
Upon account closure, all data will be deleted except what is required to be retained by law.
Right to Object to Processing
You may object to marketing or non-essential processing at any time.
Portability
You can request an export of your data in a machine-readable format.
Restricted Use
You may request that processing of specific data be temporarily restricted while an investigation is ongoing.
How to Submit a Request: Email us at privacy@iocasino.ws. iocasino 15 business days to respond within. Free of charge, with no hassle.
Child Protection Policy
Iocasino strictly refuses to provide services to anyone under 18. We never knowingly collect data from minors.
- Age is verified at the time of registration
- Age is verified using KYC documents in cases where there is reasonable doubt
- If a minor's data is detected, the account will be immediately closed and all data deleted
If you believe a minor is using the iocasino platform, please report it to support@iocasino.ws. iocasino maintains a zero-tolerance policy on this matter.
Security Measures & Technology
Iocasino follows industry-leading standards to protect your data:
- Encryption: All data stored with AES-256 encryption; TLS 1.3 used for all communications
- Access Control: Only authorised personnel can access data on a need-to-know basis
- Regular Audits: Third-party security experts conduct regular penetration tests
- Data Backup: Encrypted backups maintained at three geographically separate locations
- Suspicious Activity Detection: AI-powered systems monitor around the clock, 24/7
In the event of a data breach: If a data security incident occurs that affects your information, iocasino will notify you within the legally required timeframe (typically 72 hours).
Policy Update Process
The iocasino Privacy Policy may be updated from time to time. Depending on the scope of the changes, we notify users in different ways:
- Minor Changes (Spelling corrections, clarifications): only the date on this page is updated
- Minor Changes (New service added): Summary sent via email
- Major Updates (Changes to core policy): Detailed notification and consent request sent 7 days in advance
Continued use of iocasino after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request account closure.
Contact & Complaints
For any privacy-related questions or concerns, please reach out to us through the following:
All complaints are taken seriously. iocasino is committed to resolving every issue fairly and promptly. To learn more about our detailed dispute resolution process, Terms & Conditions Read.
General Questions
Frequently Asked Questions